ATM Service & Maintenance
WHY GET MAINTENANCE?
Increase ROI
Increase Service life
Enhance Brand Image
Improve Customer Service
WHY GET ITC ATM SERVICES?
Trained and competent service engineers (trainings done locally and in abroad for NCR, Diebold and GRG Atms)
All engineers are organic and direct employees of ITC
They are stratigically deplyed in key areas and nationwide coverage
Low customer Engineer (CE)
to ATM ratio (1:16)
Maintains adequate parts with parts depot in Makati, Pasig, Ilo-ilo and CDO locations
In-house call receive and dispatch with 24x7 operations
Service reports and regular service updates are provided to clients
Support available not only in atm hardware but also in software
Standard SLA
Metro Manila Support
Response Time: 2 hours from the placement call
Resolution time: 2 hours from site arrival (withparts availability)
Provincial Support
Response Time: 24 hours from the placement of call
Resolution Time: 48 hours from site arrival (with parts availabilit
Provincial Coverage
North Luzon: 2 CEs for North and Central Luzon Visayas: 2 CEs for Bacolod/Iloilo and Cebu/Bohol
Mindanao: 3 CEs for CDO, Davao and Zamboanga
Standard Coverage
8 Hours (8:00 am to 5:00 pm)
12 Hours (7:00 am to 7:00 pm)
24x7 including holidays
Standard Coverage - Out of Scope
Minimum of 2 hours
(in excess of 2 hours-rate
is at PhP 1,000 per hour)