ATM Service & Maintenance


  • Increase ROI
  • Increase Service life
  • Enhance Brand Image
  • Improve Customer Service


  • Trained and competent service engineers (trainings done locally and in abroad for NCR, Diebold and GRG Atms)
  • All engineers are organic and direct employees of ITC
  • They are stratigically deplyed in key areas and nationwide coverage
  • Low customer Engineer (CE) to ATM ratio (1:16)
  • Maintains adequate parts with parts depot in Makati, Pasig, Ilo-ilo and CDO locations
  • In-house call receive and dispatch with 24x7 operations
  • Service reports and regular service updates are provided to clients
  • Support available not only in atm hardware but also in software

  • Standard SLA

  • Metro Manila Support Response Time: 2 hours from the placement call Resolution time: 2 hours from site arrival (withparts availability)
  • Provincial Support Response Time: 24 hours from the placement of call Resolution Time: 48 hours from site arrival (with parts availabilit
  • Provincial Coverage North Luzon: 2 CEs for North and Central Luzon Visayas: 2 CEs for Bacolod/Iloilo and Cebu/Bohol Mindanao: 3 CEs for CDO, Davao and Zamboanga

  • Standard Coverage

  • 8 Hours (8:00 am to 5:00 pm)
  • 12 Hours (7:00 am to 7:00 pm)
  • 24x7 including holidays

  • Standard Coverage - Out of Scope

  • Minimum of 2 hours (in excess of 2 hours-rate is at PhP 1,000 per hour)
  • Image Image